Privacy Policy

Welcome to Xun Xiang Tea Shop! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit and make purchases through our Easy Store platform. By using our store, you agree to the terms outlined in this policy.


1. Information We Collect

When you visit our Easy Store, we may collect certain information to enhance your shopping experience and provide you with the best service possible. The types of information we collect include:

  • Personal Information: This includes your name, email address, phone number, shipping address, and payment details when you place an order. We only collect this information when you voluntarily provide it to us during the checkout process.

  • Order Information: We collect details about the products you purchase, including the items, quantities, and prices, as well as any special instructions or preferences you provide.

  • Technical Information: When you visit our store, we may automatically collect certain technical information, such as your IP address, browser type, device information, and browsing behavior. This helps us improve our website and tailor it to your needs.

  • Communication Data: If you contact us via email, chat, or other communication channels, we may retain records of those interactions to assist you and improve our customer service.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Fulfillment: Your personal and order information is used to process your purchases, arrange shipping, and provide you with order confirmations and updates.

  • Customer Support: We use your information to respond to your inquiries, resolve issues, and provide assistance when needed.

  • Improving Our Services: We analyze technical and usage data to enhance the functionality and user experience of our Easy Store, ensuring it meets your needs and preferences.

  • Marketing and Promotions: With your consent, we may use your contact information to send you promotional materials, special offers, and updates about new products or events. You can opt out of these communications at any time.

  • Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, or to protect our rights and interests.

3. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate measures to safeguard it. These measures include:

  • Secure Transactions: All payment transactions are processed through secure, encrypted channels to protect your financial information.

  • Data Access Control: Only authorized personnel have access to your personal information, and they are required to handle it in accordance with this Privacy Policy.

  • Regular Security Audits: We conduct regular reviews of our security practices to ensure your data remains protected.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our store, processing payments, delivering orders, or conducting marketing activities. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

  • Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a court order or government investigation.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners as part of the transaction. We will notify you of any such change and ensure your information remains protected.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access and Correction: You can request access to the personal information we hold about you and ask us to correct any inaccuracies.

  • Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

  • Data Deletion: You can request that we delete your personal information, subject to certain legal obligations we may have to retain it.

To exercise any of these rights, please contact us using the information provided below.


6. Cookies and Tracking Technologies

Our Easy Store may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our store. You can adjust your browser settings to refuse cookies, but this may limit some functionalities of our website.


7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we are protecting your information.


8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:


Xun Xiang Tea Shop
Email: info.sunnyward@gmail.com
Phone:016-7252894 / 016-5262894
Address: 27, Jalan Impian Emas 18, Taman Perusahaan Ringan Pulai, 81300 Johor Bahru, Johor, Malaysia.


Thank you for trusting Xun Xiang Tea Shop with your personal information. We are dedicated to providing you with a secure and enjoyable shopping experience.

This Privacy Policy is effective as of 06/03/2023.